Monday, August 26, 2019

After the glitch, even darker days ahead for KLIA unless ...




Taman Tun, Aug 26: I'm happy to hear that things at the KL International Airport are back to normal after the four-day glitch. Honestly, I was sick, sad and tired of the things said about our airport and about MAHB, the people running our airports. The fact is, computer glitches happen to the best of airports. The KLIA even started off in 1998 with a glorious glitch, just like airports in Hong Kong, Thailand, Denver did [read Other airports' rocky start]. 


The important thing is, did we handle the crisis well? Some said yes (.. praise for MAHB handling of glitch); others are not too convinced (When an airport loses its value). Yet some others may agree with Senyum Kambing that the reputation of KLIA is now completely in tatters, destroyed!


I certainly do not share Kambing's view for I still believe that KLIA can still fulfil its potential and promises. But the Malaysia Airports Holding Berhad people need to go back to basic. And that means putting passengers first (again) instead of minding petty squabbles and suing the client because their CEO was too critical for the MAHB's liking!

Even the Prime Minsiter has raised concerns about unfair charges that passengers are being made to pay at the KLIA. Not to mention the potentially-disastrous airport departure levy that will take effect on Sept 1. 

It is the MAHB - not the airlines - that should be championing such causes for passengers. For a start, it can take the cue from Dr Mahathir and bring the levy up with the Ministry of Finance and talk to MAVCOM about the "unfair" Passenger Service Charge (PSC). 

Before the four-day computer glitch, some people were already asking why they needed to pay both the levy and PSC when they fly Malaysia and KLIA. After the glitch, we might want to ask why anyone would want to fly here at all ...




4 comments:

Anonymous said...

CEO baru cacai Lim Guan Eng. Footprints for another failure

IT.Scheiss said...

MAHB does not rule out sabotage.

The Malay Mail of 26 August 2019 quoted MAHB Group CEO Raja Azmi Raja Nazuddin as saying:-

“We have not ruled out the possibility that the failure was caused by an act of malicious intent. Nevertheless, we will put this in the hands of the authorities to do a full investigation on the matter”.

I too suspected the possibility of sabotage of the KLIA information and communications system, either internally or remotely, though CyberSecurity Malaysia has ruled out remote cyber attack and now it is confirmed that the problem was due to the failure of a piece of networking equipment within KLIA which was replaced. The failure in this piece of equipment affecte key functions including the Wi-Fi connection, the flight information display system, check-in counters and the baggage handling system.

Page 31 of the Malaysia Airports 2018 Sustainability Report, entitled "Airports 4.0" states:-

"Therefore, we have embraced digital transformation and initiated Airports 4.0 as an umbrella programme for all digital transformation initiatives. Airports 4.0 encompasses the use of Big Data Analytics and the Internet of Things devices to enhance airport operations. Among the issues addressed by Airports 4.0 currently are using Big Data Analytics to anticipate foot traffic flows, managing facilities for passenger comfort and reducing queue time and congestion."

It also has an infographic which shows how different parts of airports' ICT systems will be integrated.

http://www.malaysiaairports.com.my/sites/corporate/files/2019-05/MAHB_Sustainability%20Report18.pdf

This is MAHB's development plan till 2023,so it's a work-in-progress, it would help allay public concerns and silence the critics if MAHB would provide more details about this piece of networking equipment and why its failure resulted in all this disruption.

At the same time, such a complex integrated and networked system is more vulnerable to being sabotaged either internally or hacked remotely, since all they need to do is to bring down a key component of the system, to bring the whole system down.

The buzzword in ICT circles today is "Industry 4.0" and "digitalisation", whereby the operation especially of manufacturing functions will be more tightly integrated through networking and communications, and I fear that this will make such systems more vulnerable to such sabotage and attacks which could cripple the operation of businesses and adversely affect national economies.

Rockybru said...

http://itsheiss.blogspot.com/ says:

MAHB does not rule out sabotage.

The Malay Mail of 26 August 2019 quoted MAHB Group CEO Raja Azmi Raja Nazuddin as saying:-

“We have not ruled out the possibility that the failure was caused by an act of malicious intent. Nevertheless, we will put this in the hands of the authorities to do a full investigation on the matter”.

----------------

Dear IT. Scheiss,
Any kind of sabotage is serious. A sabotage involving an airport is deadly serious. I'm not sure if was wise for Raja Azmi to be so "transparent" with such an extremely serious allegation (or, more accurately, suspicion). It may unnecessarily scare off potential tourists and flyers.
- RockyBru-

Rockybru said...

Anonymous said...
CEO baru cacai Lim Guan Eng. Footprints for another failure


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Lim Guan Eng, the MOF, must be seen as a nuisance by some of the the GLCs' CEOs.
Not too ago, the TM acting CEO Imri Mokhtar was also labelled as Guan Eng's choice and that could have deprived him the opportunity of being confirmed in that post.

Regards