Thursday, January 28, 2010

Apalah, Mas?

Angry Customer. Sedutan blog Op Ed membaham Malaysia Airlines:
Lebih memalukan untuk MAS ialah kira-kira 10 minit selepas kecoh dan hingar-bingar ni, seorang kakitangan SIA dari Singapura (saya kenal suara dan telo orang Cina Singapore!) membuat announcement dari PA system (lebih kurang): 'To all SIA customers, please go to Gate 4, my staff will give you hotel vouchers. Your flight tomorrow has been rescheduled to 2pm. We have ground staff directing you where to go. Please give us about an hour to arrange for buses to take you to a hotel for the night.'

Terdengar beberapa mat salleh dalam kumpulan MAS dan juga penumpang India berkata: 'That's SIA for you'. 'Singapore, efficient as usual'.
Geram aku dengan bongok MAS ni!
Ini bukan kali pertama - dah dua minggu kabus delay flight.
Apa rancangan kamu? Mana ground staff kanan? Bodoh betul.
Notice this also: SIA tak panggil penumpang mereka 'passengers'. Mereka digelar 'customers'.
Maknanya: You are our customers, we will take good care of you.
What's up, MAS?

Baca Saya dah pulang - Marah dengan MAS, KLIA

72 comments:

Anonymous said...

If it is MAS. it will, will all the cattle on MAS flight...... MAS transport human cattle. SIA - it is customer and not passenger, i mean cattle.

Anonymous said...

Rock,

Kalau aku jadi PM aku lantik Pilot Pencen jadi CEO MAS.


Din Pungkok

Ronald said...

I also find fault with their online purchasing system. It doesn't inform you if a flight has a stopover. The only clue you'll get is if u look at the arrival time and calculate that the flight takes extra hours. They will only inform you of the stopover after you have purchased the ticket. And even after that, they don't tell you where the flight stops! I complained once to them via email but never got a response back.

Anonymous said...

Ini negeri kita punye lah. negeri lain airport pun takde, kapal terbang pun takde. apa punye komplen sangat? negeri ni, bayar satu ringgit saja boleh jumpa doktor kerajaan - doktor 'periksa' gunakan pen. ngko tak suka ngko boleh pi india atau cina saja.

mas ini orang kita punye leh. tuannya orang kita. kite best airline in the world. ngko tak suka ngko boleh pi naik pesawat india. ngko boleh kencing berdiri daripada pintu tandas, tak payah masuk dalam, sempit sangat.

art harun said...

Bro,

I was once checking in in Heathrow to fly back to KL. After checking in, I went int the waiting lounge. Tunggu punya tunggu, flight time also dah lepas, nothing happened. About 1 hour before flight time, the SIA agents were already on the PA system announcing their flight to Singapore was being delayed because of bad weather. The SIA flight was about 30 minutes later than the MAS flight.
Buses were made available, food vouchers were given and passengers were brought to hotels by SIA. And we, MAS passengers sat there and nothing happened. We sat and sat till night time (flight was supposed to be 11am!!!). At about 8pm, we were ushered into a bus and brought to a hotel etc. The next morning we had to wake up at 5am to catch up a replacement flight which was supposed to be at 8am or something. Even the replacement flight was further delayed!!!
I will always remember this!
Yesterday I was in JB checking in for KL. The couple in front of me (with a toddler) took 20 minutes (yes, I timed it!) to check in. Wtf?

Anonymous said...

ini sudah perkara biasa ...Apalah Rocky nak bising-bising ni, takkan tak tahu !!!

Rocky, ada apa cerita sebalik ni ?? Pak Lah lagi ??

MAS = Mana Ada System ....dulu, kini dan selama-lamanya !!

Baharudin said...

MAS brags "MH" stands for "MALAYSIAN HOSPITALITY", hospitality kepala bap** dia!! Dari CEO to baggage handler, MAS light years away from SIA or Etihad & Qatar... the much newer airlines... CEO & Mgt MAS tak SEDAR gaji depa datang dari customers... depa ingat dari bap** dia orang!? Inilah kalau CEO orang "royalty"... out of touch dengan customers...

Anonymous said...

Rocky,

Actually, Singapore practice "Rakyat di dahulukan, pencapaian diutamakan" 40 years ago. That is why their service is better then us in every aspect.

Their Aircraft services better then us, their MRT bigger and better then us, and their bus services is way ahead of us.

Last but not least, even their currency is more higher then us.


JB_From

Bunnies said...

Wakakakakakaka!!!! This is MAS for you! Malaysia BOLEH!

Seriously, for the life of me, I cannot understand how MAS win all these terror merra awards. Maybe bribery.. WELL, what is there to dispute my theory when such incident have proven for the whole wide world to see!

Not to say I am boastful or what, I being trained by SIA and worked for that airline for 5 years, I must say, we are trained well! If we ever give such nonsense to our customers, we will be fried till crispy and flaky!

Anyway, I have travelled using MAS and other airlines extensively and find that MAS is indeed very bad. From ground crew to cabin crew, service is horrible. Very bad! Very bad!!

Anonymous said...

Yeah! It is now back to Mana Ada System. All the re-engineering had done the screws loose in MAS.

Anonymous said...

Customers? apa tu? Aku hanya pekerja di sini. ko tungu aku, aku tungu ko. Siapa2 yg pandai2 nak sebuk tolong silakan asalkan tak melibatkan tulang kaki aku.

Macam2 kempen d buat utk mengalakan cara melayan customers tapi kalo pekerja sendiri masih berjiwa dan sifat kerbau, memang la akan di tingalkan zaman. Bangsa lemah lembut/considerate konon bila masa di perlukan - ilek!!!

Tak yah la menegor pekerja2 asing sebab sifat kerbau ni da lama di jangkiti. Aduh..kalo tuan rumah sendiri berat tulang dan lembab ...

Pasquale said...

Are you implying Idris Jala will do the same with the KPI? Is this leading to this?! Why don't you just say it and don't be a Melayu cakap berpusing pusing, pukul anak sindir menantu ke? Pukul saja lah menantu yang macam hantu tu! Aku cukup bosan dengan perangai Melayu sekarang ni semua nak ikut IBAB!

Yop Ghanjo said...

Pasquale, cilaka kau ingat kau besar bagus sangat ke blog kau tu hah? Kau hanya seekor lembu di mata aku, tau tak?

Rocky is trying to prove a point here, right rocky?

Yop Ghanjo

Anonymous said...

Too petty an issue. If the service is perceived as bad, use other airlines. There's always China Airlines, JAL (still there?) Aeroflot, Yugoslavian Air, Air Asia, Emirates etc. It's not a monopoly business. Perhaps using other services will create competition for MAS.

Anyway, it's too petty an issue.

A GOOD MAN DOES NOTHING.

Teramat Panas said...

Rocky,

Patut biarkan DS Idris Jala jaga lagi MAS tu.

Apa pun, tolong baca http://www.amatpanas.com sebab macam nak panas dan mungkin meletup-letup.

Anonymous said...

aiyoh,
rocky marah dgn MAS.. sudah jadi peminat AAsia..?

This is old story lah with MAS.
20 years too old.

Air Langkawi.

Ruud said...

Oped ni malaysian ke?

pemerhati said...

Kita semua minta doa lah MAS dan KLIA akan berjaya. Thats what we do best.

Anonymous said...

MAS new tagline...

From Nothing To Nothing.

Anonymous said...

all this shit happen when the moment that bitter senile mamak kutty poke his finger into mas pie...

everything he touches turn into shits!

vinnan said...

The Board of Directors and all senior management of MAS 99% Melayu. As for SIA the majority are Chinese with even some from Malaysia. Malaysia hires based on race, Singapore hires based on ability. MAS' service sucks while that of Singapore is a standard bearer in the airline industry.

UMNO's greatest achievement. ALL GLC's controlled and run by Melayus. With the exception of Petronas which is in an industry even the stupid(Mahathir's opinion) Arabs can make money, which GLC can claim to be making money in the international arena.

If you want to take on the world, you get the best to work for you. You do not send all your talents to your neighbour and expect to beat them in the international arena.

1UMNO too racist to see their own stupidity. By the way rocky, aren't you one of the UMNO racist which turned the GLCs into Melayu first and last? What's there for you to bitch about reagrding MAS' service?

Anonymous said...

Dari MSA jadi MAS dan sekarang tukar kepada SAM - semua akan mampus!!!!


-BODO2-

Heaven not Tony the Cheat said...

Tony, where is your heart?

NOV 9 — Dear Tony (if I may, or Dear Datuk Seri Tony Fernandes)

I have been meaning to write to you. I know you love getting notes from your AirAsia customers. You have a blog, several websites, wiki page and even Facebook, all for people to get in touch with you. I decided against writing you a direct email because I think what I have to say is widely shared by other people as well. So if you do reply to me, I can share your reply.

Let me congratulate you on your appointment as F1 boss and a trustee of 1 Malaysia Foundation. Second, congratulations on your titles after such a short career in aviation — I mean less than five years ago you were “call me Tony” then you became Datuk and now Datuk Seri. At the rate you are going, I suspect you will be Tan Sri by the end of next year!

The reason I am writing is because I keep reading how well your airline is doing— it’s making tons of money and ordering a massive number of Airbus planes. You have gone international with AA X, insurance, hotels and goodness what else!

Yet somehow I think you have lost your human touch and are now solely interested in making money, just like the blood-sucking Malaysian elite you joined recently. Yet you keep telling us, in your public interviews anyway, that making money is not your main aim but providing a “service” to the rakyat! How can we, the poor rakyat, not remember that before you descended from the mountain, we had to pay “sky high” prices just to fly. As you say, now “everyone can fly”. So, a big Terima Kasih from me and 28 million other Malaysians!

To be continued

Heaven not Tony the Cheat said...

Continued ...

What I am talking about is your reluctance to use the passenger-bridge in all airports in Malaysia . You put the blame on MAHB’s high charges. I’m sure since yours is a volume business, MAHB will be happy to offer you a special deal since you must be their second biggest customer after MAS. I cannot believe that with the millions you are making, you cannot afford to use the bridge. Or if you are really desperate, I am sure you can add 50 sen to every ticket sold to cover part of the costs.

I say this because I took a flight recently from LCCT to East Malaysia . When we arrived, it was raining heavily. Several mothers with children, and old people, were reluctant to leave the plane. But alias, your crew literally pushed them off since they only have 25 minutes to fly out again. I felt so sorry for one of the old aunties who had to carry two bags (she was trying to save RM10 because of your no-free luggage policy) and there was no one from Air Asia to help her with an umbrella. One mummy with children fared even worse. She was carrying an infant and could not hold the umbrella properly. I asked one of the flight stewardesses to help her but she gave me a dirty look. I guess nobody wanted to be caught in a mini-typhoon. I tried my best my help her but she got soaked because the umbrella was designed for one person only.

I can go on and on, and described the scene at the staircase since we all had to walk up to the “arrival hall”. Let’s just say it was a heart-breaking scene. The old people had to climb up the stairs totally soaked, and I will not be surprised if they came down with pneumonia. One of the children slipped because the staircase was wet.

To be continued 2

Heaven not Tony the Cheat said...

Continued 3

So, Tony, can you please show us your heart? Now that you travel first or business class, and no longer a member of the working class, can you just do this little favour for the rest of us? I am sure it can be counted as CSR and win you another award.

Yours sincerely

James Chin

PS: Please tell your PR man not to be rude. One passenger, Andrew Aeria, wrote about the RM5 fee imposed on people using credit cards to book and your PR man attacked him personally — I quote — “It is unfortunate that the writer (Aeria) appears to have overlooked the positive impact of AirAsia and instead chosen to launch a scurrilous attack on our company for reasons best known to Continued ...

What I am talking about is your reluctance to use the passenger-bridge in all airports in Malaysia . You put the blame on MAHB’s high charges. I’m sure since yours is a volume business, MAHB will be happy to offer you a special deal since you must be their second biggest customer after MAS. I cannot believe that with the millions you are making, you cannot afford to use the bridge. Or if you are really desperate, I am sure you can add 50 sen to every ticket sold to cover part of the costs.

I say this because I took a flight recently from LCCT to East Malaysia . When we arrived, it was raining heavily. Several mothers with children, and old people, were reluctant to leave the plane. But alias, your crew literally pushed them off since they only have 25 minutes to fly out again. I felt so sorry for one of the old aunties who had to carry two bags (she was trying to save RM10 because of your no-free luggage policy) and there was no one from Air Asia to help her with an umbrella. One mummy with children fared even worse. She was carrying an infant and could not hold the umbrella properly. I asked one of the flight stewardesses to help her but she gave me a dirty look. I guess nobody wanted to be caught in a mini-typhoon. I tried my best my help her but she got soaked because the umbrella was designed for one person only.

I can go on and on, and described the scene at the staircase since we all had to walk up to the “arrival hall”. Let’s just say it was a heart-breaking scene. The old people had to climb up the stairs totally soaked, and I will not be surprised if they came down with pneumonia. One of the children slipped because the staircase was wet.

So, Tony, can you please show us your heart? Now that you travel first or business class, and no longer a member of the working class, can you just do this little favour for the rest of us? I am sure it can be counted as CSR and win you another award.

Yours sincerely

James Chin

PS: Please tell your PR man not to be rude. One passenger, Andrew Aeria, wrote about the RM5 fee imposed on people using credit cards to book and your PR man attacked him personally — I quote — “It is unfortunate that the writer (Aeria) appears to have overlooked the positive impact of AirAsia and instead chosen to launch a scurrilous attack on our company for reasons best known to himself.” This is no way to reply to your customers. You can reply to your customers without a personal attack. Does this mean that my letter is also a “scurrilous attack” on AirAsia?

... in the Malaysian Insiders


MAS is still the better. Let's crucify for one measly mistake.

Anonymous said...

Rocky,

The young ciku MD also said to his staff in one of the Leadership Development session that if MAS failed to turn around (how many times already lah) he can always move on to someplace better while majority will be stuck with MAS.

Idirs Jala mirrored Pak Lah failure while Azmil’s will echo Najib performance.

PANJI HITAM

*uck Spore said...

Op Ed is just another typical bitchy Singaporean.

Just fly your SIA.

Tengku Azmil is an incompetent idiot said...

MAS is ruin by Sleepy and yet Najib still keep SLeepy there.

Art Collector spendthrift Chairman Munir has no business still being there.

He is there just for the free trip back to London where his wife stays.

Tengku Azmil, part of the Idris Jala syndicate to cheat the accounts to make operational lost to show profit.

Not trained in airline. Keep bitching about Tajuddin but he does nothing but whine over we could be this or that Airline or that.

Used his position to give his unqualified royal family lucrative jobs!!!!

All those young executive and management team brought by Idris Jala are hopeless idiots who know nuts about Airline business!!!

Nzain said...

Orang kat Haiti banyak yang susah,rumah musnah, hilang keluarga,makan pun takde...ada mamat ni mengadu terpaksa makan vegetarian food sampai kan sanggup cakap nak naik Zimbabwe Air dan makan masak lemak babi hutan pulak tu. Mengucap lah sikit.
Itu baru pegi India. Belum lagi pegi kat Midwest US tunggu flight delayed sebab snowstorm. When you've experienced that only then will you really know the true meaning of a delayed flight.
Banyak lagi dalam dunia ni yang kita boleh complain.
Tak kan tak ada screen belakang seat pun boleh jadi hal?

Anonymous said...

Rocky,
kalau SIA tu baik belaka makan tak halal pun ok tapi kalu MAS atuk moyang dia punya semua tak baik...kalau tak baik mengapa MAS dapat iktiraf olih dunia poorahh.. tengaok bontot awak lah

Bapak mas

Anonymous said...

Mas memang mangkuk hayun. Aku pun dah give up dgn diorang punya servis. Cerita Idris Jala dulu semuanya indah khabar dari rupa.

Org yg jaga Enrich card dah bertahun tidur tak buat kerja. Aku email tukar alamat dua tahun lepas, tp surat masih sampai kat alamat aku. Kau email enrich pun tak berbalas. Memang haprak mgmt diorang.

Bukan tu aje, aku pergi afrika buat connecting flait di Paris. Aku bgtau pompuan jaga check-in KLIA untuk collect beg di afrika. Utk kepastian, aku tanya lagi dia kata inshallah sampai. Bila aku sampai afrika beg tak sampai, bila check dgn baggage office di sana, dia kata tag pada beg aku tulis Paris. Dua hari aku tggu beg sampai di Afrika.

Aku sokong yang Mas memang memalukan kerajaan kita. Kalau tak malu, buatlah kerja bodoh selalu!

Mas Marah

Anonymous said...

Rocky,
The problem with MAS is there are too many relatives or family members within the organization. Try asking a staff and he/she will tell you that his/her father, brothers, sisters, cousins, in laws are all working in the same company. So when anyone of them commits an offense and the disciplinary board is taking action against the staff, all the family members will come and plead for leniency and beg to drop the case.......... Tell me, what discipline left within MAS.. Ask any of the junior staff when a flight is delayed or canceled, the most senior staff will go into hiding...takut kena marah...There are one thousand and one (1001) weaknesses within MAS..It is an uphill task for the CEO..

donplaypuks® said...

Bro

Beats me why they got rid of Idris Jala when he was doing a good job of turning things around for MAS and surely would have inculcated the customer centric approach to MAS culture, like that at SIA. Did PM Najib capitualte to UMNO ultra wing elements' opposition to Jala's Christian/Kelabit Sarawakian origins?

When Tajuddin Ramli botched up MAS, Daim/Mahathir rescued it at $8 per share when the market price was under $4. Then to help stabilise long term cash flow, PMB was formed by the Govt to buy aircrafts and lease them to MAS.

The moment Idris Jala was replaced, the new CEO has done a u-turn and MAS is raising some $3 billion by rights issue to BUY aircrafts direct from Boeing etc. Many would say this is not the time to give a MAS CEO a free hand given the numerous police reports made by ex-MAS managers against TR and his family members/cronies for alleged financial and economic looting fraud.

Yes, MAS will save money by buying and not leasing from PNB in the form of PMB's foregone margin and lease interest charges as well as capital allowance. But the bottom line will still take a substantial whack from aircraft depreciation charge and aircraft maintenance and spare parts stock up.

But what happens when there is a downturn and MAS is stuck again for $ billion cash flows? Multi-billion $ Govt/Taxpayer BAILOUT again?

So, ther are pros and cons in buy vs lease. Maybe we should take a leaf out of SIA and S'pore where they LEASE from a Govt owned body which gives SIA lower profitably but long term stability against short term gains and long term financial disaster.

Yet SIA has consistently outperformed MAS financially over the last 20 years!!

MAS should learn from its consistently profitable business competitors and not go out on a limb based on a greenhorn CEO nad a doctrinaire approach to a rocky (no pun intended) business!!

dpp
We are all of 1 race, the Human Race

Mazidul Akmal Sidik said...

Bro, I think that I should share my entry about MAS with you and all readers.

Please Read ... http://mazidulakmal.blogspot.com/2008/09/hanya-kerana-tupai.html

MAS frequent traveller! said...

and if the mas boss is reading this, tell your ugly stewardess that customers in the economy class are also paying just like the first class ok. they are so rude to people in the economy class as if la they are so much better than us.we pay them ok!

Anonymous said...

MAS- Mesti Ada Salah.
tapi berkali kali silap
- bujang swak-

Ahmad A Talib said...

Sdra,

aku rasa MAS ni terlalu sangat ambik things for granted. aku pun baru balik dari India. nasib baik kabus dah clear. so, dapatlah terbang. dalam flight yang lain, mas patut lebih konsisten dalam mutu perkhidmatannya.

aku pun nak tengok mas maju. tapi, macam mana nak maju kalau tak engage stakeholders. yang beli tiket tu lah stakeholders yang paling penting.

mereka yang run the airline pun kenalah ada visibility sikit. aku pun tak berapa kenal dengan diorang. Kau kenal ke bro?

ramai orang sentimental dgn mas. tapi sentimental aje tak boleh jual tiket beb!

pahit manis

Anonymous said...

The measure of how good an airlines's service is not winning all the awards for 1st and biz class but how well they treat their economy or "cattle" class passengers. Have flown MAS on both biz and economy, the service in biz is good, but economy its just so bad. The cabin crew are so arrogant and do not bother about serving you. They make you feel loke they are doing you a favour. However if its a Mat Salleh passenger they fall all over their feet. If I have to fly economy class MAS would be my last choice! Tried Etihad recently to the UK and was so impressed and happy with the service.
SL

Anonymous said...

MELAYU BERPECAH : MAHA KUTTY SALAHKAN PAS ,PKR – malaysianinsider

Mahathir Mohamad menuding jari ke arah PAS dan PKR — dua komponen Pakatan Rakyat dengan mendakwa kedua-dua parti berkenaan telah memecahbelahkan masyarakat hanya kerana kuasa.

Mahathir berkata adalah satu fakta sejarah Umno merupakan parti politik pertama yang bersatu dan melawan British untuk mempertahankan hak orang Melayu.

Disebabkan kerana perpaduan orang Melayu dalam menyokong Umno menyebabkan British keluar dari Tanah Melayu dan menggugurkan rancangan mereka untuk menubuhkan Malayan Union selepas Perang Dunia Kedua.


MENIPU LAGI… kah kah kah..

PARTI YANG MULA MULA LAWAN BRITISH BUKAN GEROMBOLAN…kah kah kah..

JANGAN LAH MENIPU…kah kah kah..

DULU BOLEH LAAA… ZAMAN TAK ADA INTERNET… kah kah kah..

SEKARANG SEMUA DAH TERBARAI… kah kah kah…

nota:

parti melayu yang pertama ditubuh ialah KMM – KESATUAN MELAYU MUDA
di tubuh di kuala lumpur pada tahun 1938 oleh IBRAHIM YACOB
slogan KMM ialah PANJI MELAYU RAYA
KMM ialah gerakan anti imperialis anti british gerombolan asal hanya ditubuh pada tahun 1946 gerombolan yang ada pada hari ini ditubuh pada 1988 jangan lah nak menipu!

Anonymous said...

Why MAS got international rating as one of the best airline??

Coz they only treat Ah Mat Salleh the best...!!! Ratings coming from them oni....
You think they even bother about what "WE" think of them???

Come..!! Let us Malaysians rate u....!!!!!

From Nicknick

Anonymous said...

Ni mesti keja anwar dan gomen singapura yang nak sabotage Malaysia-theory barking dog

Anonymous said...

Aiyoh those MAS steward girls very chun & bery attentive - only to the org puteh ...like Rice Yatim says "chzakap org pputih".. not so nice to locals

Org kuning-pon-ada-pisang

Anonymous said...

Prime Minister Datuk Seri Najib Razak was scheduled to visit Batu Caves at 9pm tomorrow. (Firday)


Has Jibby and Rosie becomes devoted Hindu?

Anonymous said...

SEMUA AHLI UMNO DIJEMPUT KE RUMAH TERBUKA THAIPUSAM KUIL SRI MAHA MARIAMMAN ANJURAN PEMUDA UMNO BATU CAVES DIRASMIKAN OLEH DS NAJIB TUN RAZAK.

KEHADIRAN ADALAH DI WAJIBKAN. PENGANGKUTAN DISEDIAKAN. OF COZ LA
MAKANAN DAUN PISANG PON DISEDIAKAN. SEKIAN HARAP MAKLUM...TERIMA KASIH.

MURUJIB

Anonymous said...

Toyol is diehard MAS frequent flyer at least - i.e. on Business class. Thanks Toyol for not flying SIA.

============

Yesterday, PNSB chief executive officer Datin Khairiyah Abu Hassan dropped a bombshell when she further revealed how much the State-owned conglomerate had forked out for former Selangor Menteri Besar Datuk Seri Mohd Khir Toyo and his family’s expenses during the overseas technical visits.

She also drew hoots of laughter when she explained the reasons for the trips.

1. Jakarta and Jogjakarta, Indonesia - 20-24 April 2003
Total cost: RM201,452
Dr Khir, his wife, daughter and maid also went on the trip. The purpose was for delegates to study Indonesia ’s batik production, which was supposed to lead to the opening of a batik factory in Selangor.

Cost of airfare for Dr Khir, his wife, daughter and maid: RM37,695
Miscellaneous costs incurred by the delegates RM34,404

Spent on two-day rental of a limousine/ Mercedes Benz in Jakarta : RM5,800
Paid for two-day rental of a limousine/ Mercedes Benz in Jogjakarta : RM5,000

2. Morocco and Paris : 17-24 Dec 2004
(inclusive of four-day transit in Dubai )
Total cost: RM900,000

The trip, attended by Dr Khir, his wife, children and maid as well as PNSB delegates, was to study Islamic architecture, which could be adopted in Selangor...
The group, which had a reconnaissance trip beforehand, also visited Paris Disneyland to generate ideas for a theme park in Bagan Lalang, Sepang.
They bought tickets to enter the theme park and did not meet any Disneyland representatives.

Cost of the recce team trip: RM366,000

Cost of official trip: RM416,000
Airfare: RM366,000
Ground arrangements RM420,000
City travel: RM70,000
Other expenses RM43,000

3. Honolulu (Hawaii) & Orlando (Florida) - 23 Dec 2007 to 1 Jan 2008
Total cost: RM646,841
Additional cash taken: RM101,000
A technical study on the Bagan Lalang theme park was also the pivotal reason for the trip. The group, comprising Dr Khir, his family and PNSB delegates, bought tickets to DisneyWorld and again did not meet any Disneyland representatives.

A tour guide instead took them around. Cost of Dr Khir’s luxury suite: RM110,000

Cost of six single superior rooms for the delegates: RM171,000
Cost of one twin-sharing room RM24,800

Khairiyah claimed that on the trips, Dr Khir and his wife flew only first class.

The itinerary of the US trip also included visits to Miami Beach , island tours, dinner cruises and a Honolulu city tour.

Dr Khir and his wife, supposed to have been key witnesses, failed to turn up for any of the inquiry proceedings.


Kepala Ikan Yu.

Anonymous said...

wonder how much they paid to get this award, that award...

best cabin crew award? poorah!!!

Anonymous said...

Inefficiency is one thing, discrminiation is another. Did you know that Air Asia charges for the usage of their wheelchairs? Its not expensive but its the principle of the matter. How can they charge for wheelchairs and get away with it? Its disgusting!

shemeq said...

I flew form Kuantan - KL - Kuantan last week and this week too. 4 flights.
All 4 flights there was no Going Places inflight mags.

The last flight I asked the stewardess, out of curiousity - she said: Out of stock.

Can you believe it?

Anonymous said...

The real test of MAS if the management i.e. the CEO would dare respond personally to this article. IF he dare not defend MAS against what had been written, then we all know MAS is not interested. The difference of being a cattle and customer is the interest the airline takes in people.

Anonymous said...

Sori mr bunnies, my foreign hubby has been travelling in MAS for years. He saluted their services, too bad we locals do not see any 'beauty' within. Complain aje semanjang, tah2 dibelakang kita, kerja2 kita pon orang2 lain complain, macam lah perfect sangat. Cuba lah naik northwest/delta airlines, no comparision dengan service MAS. Kami bersyukur dgn MAS.

Anonymous said...

My family, emak, bapak, adik, kakak dan saudara-mara been treated nicely with MAS airline. So far, in comparision with other airlines we've travelled, MAS has the best service. Alhamdulillah.
Very satisfied local passengers. TQ

HR Mgr Tue said...

Salam Bro..
Saya berpendapat memang macam tu kalu pekerja sykt GLC atau Gomen.Tak mahu bekerja tetapi hanya mahu wang dr pekerjaan itu.Mereka tak tahu kah bahawa gaji mereka itu adalah hasil dari perkhidmatan yang dilanggani oleh pelanggan.Tanpa pelanggan dari manakah wang gaji mereka boleh dicari.Mentaliti sayangi tempat bekerja tiada dalam sanubari hampir setiap pekerja GLC atau gomen.Sbb itu lah hampir semua yg berkaitan gomen begitu huruhara pentadbirannya.Saya fikir perlu banyak perubahan mentaliti yang perlu pihak pentadbiran buat terutama bahagian SUMBER MANUSIA.Bidang ini amat penting kerana bg setiap sykt.pekerja adalah aset atau liabiliti yang utama.

Anonymous said...

MALIKUL SEMBAB BERFATWA LAGI..

KUALA LUMPUR, Jan 29 — Umno deputy president Tan Sri Muhyiddin Yassin dispelled the notion today that Malay nationalist group, Perkasa, had become more influential than his party.

He said that NGOs like Perkasa had a role to play, but it is ultimately political parties that set the tone for the country.

“At this stage, certain quarters may see the role of NGOs as [getting] stronger, therefore it is seen that the NGO is more influential than a political party.

“But in the end, people will decide their future based on parties that will fight for their future. And it is not [the] NGOs that will stand for election,” he said

He also stressed that Umno remained the strongest of all the local political parties.

Perkasa, which began as a one man band after Election 2008, has been shaping up as a national pressure group to Umno that represents those seeking to defend the constitutional position of the Malays and the “social contract”.

For the past two months, the Perkasa national leadership has been going on road shows to officiate state level launches and to organise massive recruitment drives.

Muhyiddin further argued that that the role of NGOs could not be compared with that of the government.

“Don’t belittle the government; they are only NGOs. No NGO can be compared to what the government can achieve.

“The government is strong and the government is very clear in its direction,” he said.

He added that the government was now more open and people can evaluate its sincerity and commitment.

“We (Barisan Nasional) are clear (in our direction). We are committed, brave and ready.

“We want to ask, what is Pakatan Rakyat and the opposition state’s direction?” asked Muhyiddin.

Despite Muhyiddin’s strong words, Perkasa has grown in strength in recent times.

Yesterday, Tun Dr Mahathir Mohamad said he believes Perkasa was increasingly popular within the Malay community because Umno was being seen as incapable of protecting their rights.

rudy said...

Melayu itu Berani dan Berbudi Berani ia dahulu Berkias, Berbudi ia sanggup terkorban

skilgannon1066 said...

This particular subject - MAS's shortcomings - has been highlighted in many reports and analyses.

As long as MAS is run as an extension of the Malaysian civil service, nothing will change.

Case in point: Japan Airlines will go into bankruptcy and be restructured with a bailout from a Japanese government company. One third of JAL's staff will be retrenched. It's shareholders will lose their investments in JAL shares. JAL's creditors and banks will have to take a severe "haircut".

Now, when MAS went through it's bailouts and restructuring, how many jobs were eliminated? One third of it's workforce?

Do you want to compare the productivity of MAS, in terms of revenue and profits per employee, against the benchmark SIA?

The difference is that SIA is run on a hardnosed commercial basis, with no room for featherbedding, handouts, quotas etc. And no "national service" obligations, either!

Anonymous said...

Yes Rocky,

MAS have been brutally raped by the powers that be since Tajuddin’s time.
My recommendation to the Gomen is to AIDA it:
a. Create AWARENESS – admits that MAS is in deep shit, do not cover up.
b. Develop INTEREST – on how to save MAS
c. Build DESIRE – and the will to succeed
d. Take serious ACTION – some heads must roll.

Most of all, a strong political will to fix the problem – want to fix it and know how to fix it.

For a start, the Gomen must engage Tan Sri Aziz to replace ALL the current multi million foreign consultants (more than hundred millions wasted and I have the proof).

Please wake up Najib, before it is too late.

CON_SULTAN MELAYU

frequent flyer said...

Rocky,

Sapa lah suruh MAS lantik Pak LAH jadi penasihat MAS..... habis semua staff dia pun slow macam Dollah.

Nasib baik pilot dia tak tertidor masa bawak kapalterbang.

Aku dah biasa kena benda benda macam ni - bukan MAS saja, airline lain pun lbih kurang aje. Supervisor takut nak ikut SOP, sebab management nak maintain cost - JAL lagi boleh bungkus.

Anonymous said...

Hi All, Please get use to it, this
is MAS, welcome to our world. The GM of MAS in New Zealand is just as
arrogant, he spends too much time playing Golf. He acts like a King on holiday. Thats why MAS is often
referred as 'Mana Ada System'.

Ziggy, NZ

Anonymous said...

Another Disgracefull attitude those
stewards and stewardess have is
revolting. They kiss and bow to white passengers while malayisan
customers like me receives reluctance service, they serve with a grudge. as though I am travelling on a discounted Fare.

ziggy

Anonymous said...

Good on you Yop Ghanjo, give it to
that pain in the Butt Pasquale !!
Put that Lembu back in his place.

ziggy

Anonymous said...

bro,

Citer tentang kepalatan MAS sampai ayam berkokok pun takkan selesai. masalahnya orang dalam MAS perlu muhasabah diri.Jangan dok seronok sangat dengan award yang tak seberapa sangat tuh. Keseluruhan pentadbiran MAS perlu berubah dari tak baik kepada baik, dari baik kepada lebih baik. Kemudian barulah cemerlang, gemilang, terbilang asalkan jgn terus hilang. Dulu gaduh pasal DS Idris Jala kononnya tindas pekerja Melayu MAS. Sekarang ni Melayu pegang tampuk semula, jangan tunjuk Melayu tak boleh urus tadbir sebuah GLC dengan baik. Ada kawan aku tuh, syarikat dia ada kontrak dengan MAS, sampai sekarang jumlah MAS berhutang dengan dia lebih RM1 juta. Bila time bayar, dia buat macam budak2, pernah sekali selepas tiga bulan menunggu, dia orang bayar RM6,000. Benda2 mcm dia orang pun kena ambil berat. Periuk nasi org beb.

MASyukkkkkkkk

Anonymous said...

Tak boleh naik MAS lagi kalau bini tau dah kena tangkap terscandal dengan stewardess.SIA pun tak boleh lagi.tengah cuba nak atur airasia je la kalau dapat.
Tapi MAS solid la chicks dia,ada shape jadi belakang,SIA masalahnya belakang flat.tak best.airasia boringla , make up sekilo tebal.
Kawan aku pilot juga yang best hari hari dapat baru.

Happy

Ajai said...

saya pernah berpengalaman when Kota Bharu dilanda Jerebu (1st time) dan flight saya pada waktu malam. I was waiting with other 'passengers' of MAS. Tidak ada announcement or what ever tindakan yg perlu kami buat. Tunggu punya tunggu punya tunggu sampai yg lain2 ambil tindakan utk bergerak. 'passengers' mula marah sbb ditolak ke sana sini tanpa ada tindakan oleh MAS. Akhirnya setelah 4 jam lebih, diberikan kupon utk Burger King dan diarahkan utk tukar tiket kpd keesokkan paginya.

Posting yg Rocky's Bru tunjukkan ini menunjukkan tiada perubahan oleh MAS since a long time ago. Patutnya ada SOP utk kes2 mcm ni dan MAS sepatutnya dah buat latihan2 menghadapinya. It's simple, FLIGHT DELAY/CANCELLED BY MAS --> tukar tiket, kupon makan, penginapan di hotel if necessary.

Anonymous said...

I urge the CEO of MAS to fly Dragon Air or Cathay Pacific to experience the difference.
Their cabin crew will walk down the aisle slowly; looking left and right and with a pleasant smile. They are prepared to offer any service when ask.

For our Golden boys and girls in MAS, they are virtually running down the aisle so that you have no chance stopping them to order a drink.

Anonymous said...

Good Work Bro...Go ahead and promote SIA,,,and kill MAS...BUT do you know the differences??..

SIA is run by the chinese and that is why they are doing SOOOO WELLL

MAS is run by the malays and that is why they are so baddd???

And you just admitted to it....just becos you hate Pak Lah so much and you being Mahathir's xxxx....you dare run down the airlines which is run by your people???...and praise the airlines which is run by 99% Chinese??

Bagus lah Bro...keep up the good work...and while you are doing it, why you dont say anything about Air Asia who by the way is run by 70% non malays....becos 70% non malay??..

So..you are finally admitting that malays cannot do a good job right???

is your affliation to mahathir so strong that you dare run down our own people???...

MAS is run by malays bro...pikir lah sikit...if we dont support our own airlines run by malays...siapa lagi nak support???...

How come you never said a word about the airline run by Tony???

MAS is your target becos of Pak Lah only, right????


Wasp

Anonymous said...

Saya dah perhatikan lama dah kebonggokan MAS. Pengurusan international MAS memang macam itu, seolah nak menjatuhkan MAS bukan nak menaikan imej. Banyak kakitangan MAS di luar negara tidak cekap hanya pandai bodek orang Malaysian Embassy saja. Banyak crew penerbangan international yang bukan malaysian, poor in communication.

frequent flyer

Anonymous said...

We need experienced people in ALL areas to run MAS, if not learn about what's happening to JAL. MAS is on track to bankruptcy.

Sadly, present MD/CEO has no experience. Sorry, nothing personal.

skilgannon1066 said...

wasp 10:27 PM

What, precisely, are the points that you are trying to make in your post?

Or is it a tongue-in-the-cheek satirical jab at Rocky?

Why should it matter who runs MAS? If it aspires to play in the big leagues of full-service international airlines, it should be prepared to be benchmarked against the best in the industry.

Or are you saying, that because MAS is a GLC, and because it has certain "obligations", that it has to be judged by a different set of standards?

If you remember your history, you will know that both MAS and SIA came into existence when the then-Malaysia Singapore Airlines was split up in 1972. See where MAS and SIA are now; the latter is one of the best airlines in the world (with the awards to prove it) and has the biggest market capitalisation for any airline company in the world.

JY Pillay, the founding chairman of SIA, has pointed out that

"the guiding premise or organising principle of the company (during its formation in 1972) was self reliance, or accountability, and full discretion (to management) to exercise authority...

"From the outset, the government stipulated no financial aid to SIA. Period. Investment for expansion, yes. But no subsidy, direct or indirect. SIA had to attain cruising speed on its own, or stall." (as reported in the Spore Business Times, Feb 1, 2010).

Malaysia Airlines said...

Good evening everyone,

We sincerely regret the inconveniences that Reme Ahmad@ O p E D experienced. Based on your feedback, we intend to rectify these service gaps to ensure such instances do not reoccur. As such, we have flown down Azahar Hamid, our Regional Manager for South Asia and are conducting an immediate review of these guidelines for implementation at Delhi airport and all stations across India. There is always room for improvement, and we appreciate feedback such as Reme’s to continue improving our services for you, our customers.

You may read Azahar’s personal reply to Reme here:
http://remgold.blogspot.com/2010/01/saya-dah-pulang-marah-dgn-mas-reaksi.html

Regards,
Tan Wai Fong
Head of Media Relations
Malaysia Airlines.

Jung Yee said...

Good evening everyone,

We sincerely regret the inconveniences that Reme Ahmad@ O p E D experienced. Based on your feedback, we intend to rectify these service gaps to ensure such instances do not reoccur. As such, we have flown down Azahar Hamid, our Regional Manager for South Asia and are conducting an immediate review of these guidelines for implementation at Delhi airport and all stations across India. There is always room for improvement, and we appreciate feedback such as Reme’s to continue improving our services for you, our customers.

You may read Azahar’s personal reply to Reme here:
http://remgold.blogspot.com/2010/01/saya-dah-pulang-marah-dgn-mas-reaksi.html

Regards,
Tan Wai Fong
Head of Media Relations
Malaysia Airlines.

MAS melayu tak sedar diri. said...

Yang aku tak tahan kalau Keling jadi Steward atau Stewardess MAS sombong nak mampos dengan Melayu.

Trip aku ke London spoil sebab keling2 steward ni lah.

Bila kita panggil buat sibuk tak nampak.

Bila kita tanya pandai pula menempelak kita depan mat salleh tu macam kita bodoh.

Padahal budi bahasa melayu dan common sense Melayu tentau boleh jawap dengan lebih hormat.

Hospitality tinggi agaknya sebab dia hormat dengan mat salleh agaknya.

Memang aku nak tumbuk stewardess keling tu hari tu dalam kapal terbang aku punya marah!

Biar aku ajor keling stewardess siapa Melayu! hahaha

Munir please retire la said...

Korang ada nampak tak Si Munir MAjid memeluk stewardess MAS masa dapat award hari tu? He looks like a fat drunkard!

Why does UMNO allows this drunkard become Chairman of GLCs like Celcom and now MAS.

Gila apa?

Tak ada orang Melayu lain ke yang boleh jadi Chairman GLC?

This guy doesnt have the credibility except to make his money by trying to hived of Celcom from TM before.

Time to retire him la pleas. Give chance to other bumis.